Shenzhen World New Power Co.,Ltd.
Shenzhen World New Power Co.,Ltd.

FAQs

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  • Ordering
  • Delivery
What types of lithium batteries do you manufacture?

We manufacture mainly including ternary lithium-ion, and lithium iron phosphate batteries, mainly for light electric vehicle, medical devices, power tool and energy storage system.


What kind of batteries do you mainly use? And the proportion of each?

Import brand cell: Samsung, LG, Panasonic, Molicel Domestic brand cell: Lishen, BAK, EVE, Sinowatt each account for 50%.


What is the capacity range of your battery packs?

Our battery packs come in a wide range of capacities, from 2Ah to 100Ah and even higher for custom orders.


What is your quality inspection process of your products?

Incoming inspection → Full inspection online (Cells and BMS) → semi-finished product inspection → Aging test → Finished product inspection → Outgoing inspection


Are your product safe and durable?

Quality is our life. we strictly did a series of tests on both the battery cell and the battery pack to make sure the products are safe. Such as dropping test/life span test/Impact test/short-circuit test/thermal shock test/vibration test/constant temperature and humidity test etc.


Is there any guarantee for your products?

We provide 1-2 years warranty according to different proposal. We will provide replacement or repair for free if there is any quality problem under warranty.


Can I get custom battery packs with specific shape design and performance parameters?

Yes, we offer custom battery pack solutions and manufacture packs according to your specific design either the shape or the parameters.


Can I buy one or two units for the sample first?

Yes. Support sample service.Trial production orders are also supported.


Is there a minimum order quantity for battery pack orders?

We do not have a strict minimum order quantity, but it is subject to negotiation based on the battery pack size and customization requirements.but you know, the more, the cheaper price you will get.


What payment methods do you accept?

We accept various payment methods, Including bank payment, LC letter of credit, Ali Trade Asurance and other payment methods, depending on the order value and customer preferences.


What are the main cooperation payment terms?

We mainly support TT, 30% deposit, the balance before delivery.


How long does it take to deliver the battery packs?

Delivery time depends on various factors, including the order quantity, customization requirements. Typically, it takes about 4-5 weeks from order confirmation and received the payment .


How do you ensure the safe delivery of lithium battery packs?

We follow strict packaging and handling procedures to ensure the safe transportation of lithium battery pack, including compliance with international regulations and using specialized packaging materials.


What shipping methods are used for delivering lithium battery packs?

We primarily use reputable courier services such as DHL, FedEx, and UPS for sample deliveries. For batch goods, we ship by sea as DG containers request.


Are there any shipping restrictions or regulations for lithium battery pack delivery?

Yes, Lithium battery pack shipments are subject to transportation regulations and must comply with safety standards. We work closely with our shipping partners to ensure all necessary regulations are met for a smooth and safe delivery.


What happens if I receive a defective lithium battery pack or if it gets damaged during delivery?

In case of defect or damage, please contact our customer support team immediately with photographic evidence. We will investigate the issue and arrange for a replacement or maintenance as the commitment of our warranty policy.


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